Infobip is a great partner because of their ability to keep up with our global growth and provide the type of service we need to meet our users’ demands. The main advantages of working with Infobip are their flexibility, the client success management and support teams.
— Yoon Jung, Procurement Manager, UBER
Infobip provided the best value for money and offered the array of solutions we were looking for, as well as a set of tools to implement as our operations expanded. With Infobip, agile service and support are guaranteed.
— Paula Costa, Marketing and Partnerships, UNICEF
When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions.
— Mariana Gonçalo, Senior Marketing Manager, Unilever
Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels.
— Ilya Schirov, Senior Vice President, Raiffeisenbank Russia
I am very pleased with the success of our RCS campaigns as they have led to a 115% increase in our revenue. Switching from SMS to RCS has also helped us increase click-through rates from 2% to 20%.
— Rebeca González Huerta Senior Marketing Manager Loyalty and CRM, Club Comex